First ‘Golden Key’ in Georgia Awarded to Radisson Blu Iveria Concierge

Radisson Blu Iveria Tbilisi’s Concierge, Otar Bakhtadze, was honored with a Golden Key, the first such award to be given in Georgia, at the ‘Les Clefs d'Or’ 2019 Annual Meeting held this March in Sochi.

Les Clefs d’Or is a prestigious union that brings together the most dedicated and skilful concierges from all over the world, who follow the motto ‘Service through Friendship.’ This year, candidates from 60 hotels took part in an annual contest presenting creative projects. Ten of them were honored with a Golden Key.

Bakhtadze presented a very interesting project named `Path Sakartvelo` - a puzzle with a Georgian Map.

“Georgia is a very small country, unique in its variety of culture. Our country attracts tourists from all over the world and offers them unforgettable experiences. Considering this, I decided to make a Georgian map puzzle. It is a unique experience to feel like a local, and this is not just a simple puzzle, but is a product consisting of 12 pieces – eleven of them regions and the twelfth piece Tbilisi, the capital of Georgia. With each piece you insert, you can see how closer you are to your goal! And then you have it- Georgia in the palm of your hand!” he explains.

To make his project more interesting, Bakhtadze decided to connect it with the booking of tours for guests. In order to make the tour unique, guests have to complete a quest related to Georgian culture, capture it in a photo and show it to the concierge. In return, the guest receives the puzzle `Path Sakartvelo` as a gift.