TBC Concept - TBC Updated Personal Banking Services
TBC Personal Banking has undergone a transformation, becoming a new concept combining an even more streamlined form of communication, a personalized approach and a flexible system, and it is fully in line with TBC's mission: to simplify people's lives, give them more time for themselves, and the chance to discover new opportunities.
"Our personal banking services have always changed and evolved in accordance with the needs of the customers,” said Tornike Gogichaishvili, TBC Deputy General Director. “We are proud of the results we have achieved over the years. Based on this experience, we decided to offer our customers a product, approach and concept that will make their lives even easier. Every person is special, with different desires and goals from others, which ultimately creates a personal, unique concept. We have adapted the new approach to the needs of modern person, with the help of which any customer will receive a service tailored to them personally. Over the years, our strength has been driven by the team’s selfless hard work, customer empathy and desire to lead. This transformation is a natural continuation of who we are, what drives us, what values we have, and how strong we are together.”
At the initial stage, the concept combines two products: digital and premium kits.
The physical space no longer determines the quality of a service. The TBC Concept Digital Kit is designed for those who use banking products on a daily basis, who also actively consume non-banking products and offers, and who prefer to manage their own finances and banking operations independently, without a personal banker.
The second format of the concept of customer relations is a premium set, where a person's reliable partner, irreplaceable helper and advisor is a personal banker, whose main task is to simplify life for the customer, provide them with the highest quality service, and as a result, ensure satisfaction and comfort.
TBC Concept offers customers the opportunity to self-develop, meet their own interests, and achieve their goals. Users of TBC Concept are those for whom it is important not to lag behind the trends and processes of the modern world.
For more information about the TBC Concept, contact your personal banker, or call: 032 2 27 27 00