HRS Extends Operating Area and Services
After celebrating its 25th anniversary last year, the company HRS (Hospitality and Retail Systems) is continuing to develop by expanding its range of facilities and services. The company is the leader in the field of IT-solutions for hospitality and retail in the former USSR countries, Baltic States and Mongolia and recently entered a new market being Central and East Europe encompassing the Czech Republic, Slovakia and Bulgaria. Besides the fact that HRS offers an extensive choice of IT-solutions from a leading manufacturer Oracle, it has also created its own SPA, Loyalty, Leisure and Fitness management system TNG. This product has already proved a success in the international arena.
At the annual gathering of local clients and partners in Tbilisi on June 9, the company overviewed its achievements over the past year and future plans. HRS operates in 19 countries, although the success of the Georgian office was highlighted in particular. HRS has installed its solutions in 15 new locations across the country in 2015. Furthermore, the total number of HRS consumers in Georgia has exceeded 60 during four years of operation in Georgia.
Especially important for the company is the success of its own TNG system, which recently entered the short list of the Oracle preferred spa and leisure management. “It is possible that we could soon be named the preferred SPA-product worldwide,” said Joanne Vaughan, Founder and Chief Executive of HRS.
TNG is a unique system specifically created to optimize sales activities and increase revenue while simultaneously increasing customer loyalty to the hotel, restaurant and wellness business. It has a complete solution to cover all areas of SPA and fitness operations, complex resource management to optimize occupancy, calculate salary and commission, as well as full menu management including subscriptions, voucher and gift card sales and redemption.
As such, the solution makes business management easy and provides benefits to customers. It can operate in separate SPA and fitness centers, as well as in hotels and restaurants, thanks to its convenient integration possibilities with Property Management and Point-of-Sale Systems. Representatives of HRS emphasize that TNG has been successfully operating in Georgia for over two years.
IT-systems are a leading component for any hospitality or retail business. Even with the most outstanding design and service, no hotel, restaurant or SPA can function without the best IT-services. The company has in its arsenal, apart from TNG, such well-known solutions as OPERA, Fidelio, Simphony and many others which means HRS products are suitable for any type of business.
Although in Georgia HRS cooperates with leading brands and hotels such as the Radisson Blu Hotels, Holiday Inn, Marriott, Sheraton Hotels etc. the representatives note that the small local hotels and other retail locations are also priority for them.
“It is important to understand that we have a very rich choice of products. There are programs that can take over the work of a large hotel complex or chain of restaurants and which would be totally unsuitable for a small hotel. We recognize it requires completely different software. In our solutions portfolio we have systems which will cater to the needs of any specific customer.” said Oleg Kudrin, the Commercial Director of HRS.
The representatives of HRS claim that this is especially important given the fact that Georgia has become a leading tourist destination in the world. “We can accurately speak about the tourist boom in the country. There are a lot of new hotels, restaurants, stores, SPA and fitness centers constantly opening in Georgia. Moreover, the country provides a very good level of service in this area,” said Joanne Vaughan.
Besides IT- solutions, HRS services include pre-project analysis, hardware and software supply, strategic business consulting, systems implementation and integration, staff training and consultation together with round the clock technical support and service to customers. Furthermore, the company collaborates with several universities throughout Georgia and acquaints students from specialized faculties with the leading IT innovations in the hospitality and retail fields.
Success of HRS is due to the special attention paid to the quality of implementation and the support services provided by its strong team of professionals all with industry background. These components have permitted the company to expand and enter the Central European market.
Eka Karsaulidze