Georgia’s Interior Ministry Opens New Operative Management Center

RUSTAVI, Georgia - The Ministry of Internal Affairs (MIA) of Georgia has opened a new alternative Emergency and Operative Management Center ‘112’ in Rustavi, Kvemo Kartli Region. This is the second 112 Center in Georgia, after the main office in Tbilisi.

According to the MIA, the new center will help to offload some of the work of the main center. The new center is equipped with modern technologies and will work in a 24-hour regime to connect citizens in need with the emergency rescue services.

Georgia’s Interior Minister, Giorgi Mghebrishvili, stated that Georgia is the 4th country in the world to have implemented services for disabled people- a special mobile application for patrol crews– ‘112 for everyone’ which is adapted for disabled people and can receive video calls and messages from people with special needs.

Furthermore, the Minister noted that 112 has also implemented a special service for tourists. The program represents an alternative channel, which, with the help of a GPS tracker, can connect people in need with 112 even from regions out of mobile operator coverage areas.

“The new center will improve the security system of the country and will enable any citizen to contact 112 both verbally and visually,” the Minister said, going on to underline that Georgia’s 112 has been awarded as Best Innovative Services out of 82 foreign countries for the third time.

The opening ceremony of the Rustavi center was attended by Georgia’s Prime Minister, Giorgi Kvirikashvili, Cabinet members and foreign guests.

According to the PM, Georgia is ready to provide qualified assistance to its citizens.

“We are working hard to ensure the safety of every person and always take into account international best practices,” Kvirikashvili stated.

112 is a Legal Entity of Public Law of the Ministry of MIA, which ensures operative response to emergency situations. The main purpose of 112 is to protect human lives, as well as private and public property.

112 receives emergency calls from all over Georgia via a unified emergency number - 1-1-2 throughout 24-hours. The 112 service is free of charge from all fixed lines and mobile networks even if the number is disconnected from both sides or there is no SIM-card in the mobile phone.

112 unifies three different services in Georgia: patrol police, fire/rescue and medical services. The 112 Emergency Response Centers ensure the processing of received calls and transferring them to the relevant services.

By Thea Morrison

Photo: Government Officials visit newly-opened 112 Center in Rustavi