Tourism Department of Adjara Surveys Customer Service in the Region

An ongoing study by the Tourism Department of Adjara is surveying existing hotels, restaurants, tourist agencies, attractions, new touristic products, hostels and guide services in the region to evaluate their quality.

The process of evaluation is expected to help identify the strengths and weaknesses of the services and to assist in planning future activities. The most successful players will be announced and awarded at the regional forum Magnolia 2016 by the end of the year.

The survey is available to interested parties on the Tourism Department of Adjara’s official website, Gobatumi.com and on facebook page visitbatumi. A printed version is also available in all tourist information offices of the region, where foreign tourists are the main visitors.

Surveys from private companies operating in the sector and ratings from sites like TripAdvisor and Booking.com are also added when evaluating tourist routes, restaurants, hotels and hostels.

For the evaluation of touristic agencies, surveys of transport companies, restaurants and hotels are added.

The presentation of the online research project was held on November 9, at the Tourism Department of Adjara, attended by the representatives of the agencies and other companies related to the field.

Nino Gugunishvili