Touristic Venues with the Best Services to Be Named in Adjara

The Tourism Department of Adjara is to award touristic venues for Best Services at ‘Magnolia 2016,’ on December 22. Magnolia is an annual award-giving event taking place for the second time this year, with winners chosen based on customer and tourism sphere surveys.

In order to name hotels, restaurants, tourist attractions, museums, tour guides, tourism agencies and touristic routes for the best services provided, the Tourism Department of Adjara set up an online customer opinion survey from September 2016, and asked for customer reviews through Facebook, Booking.com and TripAdvisor.

The survey ran until December 10, both in the regional tourism information offices, touristic sites, and online, and saw 1200 tourists and customers participating.

While naming the best service providers in the industry, apart from considering the results of the customer surveys, the Tourism Department of Adjara will also rely on reviews and assessments from the transport companies, tourism agencies, hotels, restaurants and tour guides. The results of the “Recommended by Tourism Department of Adjara” project will also be taken into consideration.

The criteria used in choosing the best service providers are:

For Hotels:

Customer Surveys -70%

Social Media - 20%

Booking.com - 10%

TripAdvisor - 5%

Facebook.com - 5%

Involvement in “Recommended by Tourism Department of Adjara project - 10%

For Restaurants:

Customer Surveys -70%

Social Media - 20%

Tripadvisor – 15%

Facebook.com – 5%

Involvement in “Recommended by Tourism Department of Adjara project - 10%

For Guesthouses:

Customer Surveys 70%

Tourism Agency Surveys 30%

Inner Infrastructure

Yard

Proximity to tourist attractions

Diversity of the Menu, taste

Motivation

For Touristic Attractions/ Museums:

Customer Surveys -70%

Touristic Agency Surveys - 30

Accessibility

Quality of the Tour Guide

Content

Motivation

For Tourism Agencies:

Customer Surveys -20%

Hotels/Restaurants/ Transport Companies Surveys - 30%

Social Media -50%

Facebook.com - 20%

Web Page - 30%

For Touristic Place/Route:

Customer Survey - 60%

Tourism Agencies - 20%

Tour Guide Survey - 20%

For Best Tour Guide:

Tourism Agencies surveys - 50%

Tour Guide surveys - 50%

Competency

Skills

For New Touristic

Product:

Naming the new Touristic Product

Reviews from Tourists