Chatbot for Business: TBC Bank Creates New Product

For the first time in Georgia, TBC Bank is offering its clients an innovative product “Chatbot for Business,” which allows companies to sell their products by Facebook messenger.

“Chatbot for Business” is a sales channel through which various company users will receive information about a product, company location or working hours, and will be able to purchase products in seconds on Facebook messenger. Users can share the product offered by the robot with their friends without leaving the chat.

Chatbot brings together the following functions:

1. Electronic Commerce - the simplest and fastest way to buy a product. This feature will enable users to buy a product on Facebook through any form of payment, just like on an online store.

2. Finding locations and working hours – By means of automatic response, the users will get information about locations and working hours without a call center or waiting for an operator.

3. Search System with Meta Tags – Meta Tags will enable the company to provide clients with the most relevant offer.

The user will be able to receive information about all products interesting for them by typing one word into the search box.

Chatbot simplifies business relationships with customers which results in an increased level of company sales and customer satisfaction, with users able to buy a product in seconds, easily.

The beta version of Chatbot is already available for business clients, however, the works on the product are underway and many new features will be added in the near future.

Companies interested in using “Chatbot for Business” should comppete the application form on http://www.businessbot.ge/ after which an employee of TBC Bank will help them activate the chatbot.

(If the company does not have an account in TBC Bank, it is necessary to open an account for the use of the product).

Detailed information about chatbot is available at http://www.businessbot.ge/

Thea Morrison